CareUpdate offers secure, HIPAA compliant communication between medical professionals, caregivers, patients and loved ones.


CareUpdate offers secure, HIPAA compliant communication between medical professionals, caregivers, patients and loved ones.

Our app is designed with care professionals as well as patients and families in mind. We've introduced a number of innovative features to make effective and compassionate communication easier for care professionals so they can increase patient satisfaction and create better experiences for families and friends involved in patient care.

CareUpdate is designed so that providers, patients, and families can stay connected from any device, at any time. You can access CareUpdate via the web on any computer or from your cell phone. We've seamlessly integrated communication so that patients and their families can reliably stay up to date at all times.

Questions? Check out our FAQ for more information.

PATIENTS AND FAMILIES

  • Receive live updates from doctors and care staff including video and picture messages.
  • Nominate a Primary Contact to manage which family and friends get updated about your care.
  • Coordinate visits and discuss treatment plans privately with other family members and friends using the Group Chat feature.
  • Use the Information Board to access up-to-date information about treatments, hospital rooms, and all the services and amenities your care center has to offer.

CARE PROVIDERS

  • Send real-time, one-way updates to the entire family at every stage of care, from any location to reliably keep family members and patients up to date on treatment milestones, wait times, schedule changes, availability of results, and much more.
  • Address patient and family concerns more efficiently and proactively in order to save time for quality face-to-face communication and improve HCAHPS or Press-Ganey scores.
  • Locate patient accounts using a saved favorites list or patient QR codes.
  • Choose from templated messages in English or Spanish, or create your own to use for routine updates.

WEB PLATFORM

  • Executive suite to manage and optimize account usage within your institution or practice.
  • Complete access anywhere, anytime—whether at home or at care facility.
  • CareUpdate uses a Software as a Service (SaaS) model so it is always up-to-date, easy to use, and highly secure.
  • Provides reliable communication for nurses, doctors, and other healthcare providers on personal or hospital computers, smartphones, and other devices.