Excellent communication, patient satisfaction, and good management go together. CareUpdate improves all three by making it easier for care professionals to meet patient needs. Give your practice a competitive advantage with CareUpdate.
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Most hospital executives rank patient satisfaction as one of their top three priorities for good reason: it correlates with positive medical outcomes, patient compliance, and even reimbursement.
Only hospitals ranking in the top quartile of patient satisfaction as measured by CMS surveys showed positive profit margins.
Centers for Medicare & Medicaid Services (CMS) began requiring acute care hospitals to report patient satisfaction scores through their Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS) in late 2012.
In 2016, patient satisfaction as measured by CMS survey results determined 1.75% of Medicare payments, set to increase to 2% in FY2017. In July of 2016, CMS also used survey results to launch their publicly accessible Hospital Compare site with star ratings for 3,500 hospitals.
CareUpdate can directly enhance performance in factors strongly correlated with HCAHPS satisfaction scores including communication with nurses and doctors (the 1st and 5th strongest predictors), timeliness of assistance (the 3rd), explanation of medications (the 4th), and discharge planning (the 7th).